CLASS TITLE: Customer Service-Ground Operations ( Cross Utilized ) Agent
This position is responsible for providing customer service to all customers. Responsibilities will also include ground operations, security, and operations.
DUTIES AND RESPONSIBILITIES:
The ideal candidate must be people oriented, highly motivated with a positive and friendly attitude.
Process tickets, check baggage, monitor carry-on baggage for size and quantity, and assign seats.
Ensure FAA, Allegiant Air and airport regulations are followed.
Enforce safety/security measures and monitors safety sensitive zones.
Assist Customers with special needs, i.e., Customers who need assistance in boarding.
Marshal in the planes and push back the aircraft.
Effective communication skills, both verbal and written.
Must be well groomed and adhere to dress code policy.
Ability to work efficiently under time constraints.
Must be available to work varied hours including nights, weekends and holidays and must be able to stay late for irregular operations.
Must pass a ten (10) year background check and pre-employment drug screen.
Must have authorization to work in the U.S. as defined in the Immigrations Act of 1986.
Able to attend required training.
KNOWLEDGE, SKILLS AND ABILITIES:
Basic computer skills. Knowledge of general office equipment.
Must be at least 18 years of age and possess a valid driver’s license.
Must be able to carry 70 pound suitcase from the floor to 18 inches and carry 70 pound suitcase in front of you with both hands for a distance of up to 25 feet; must have physical dexterity sufficient to perform repetitive tasks and motions, including bending at the waist and knees, squatting, kneeling, crawling, twisting and sustaining those positions for extended amounts of time. Must have sufficient vision and ability to safely perform the essential functions of the position.
SPECIAL CONDITIONS OF WORK:
Airport environment: indoor and outdoor. Will be working in outdoor conditions where temperature ranges from hot in summer and cold in the winter. Must be willing to work a flexible schedule including nights, weekends and holidays.